PRIVACY POLICY

This website uses Google Analytics. This helps us understand our customers and improve our services. It does this by collecting data from our website to create reports that provide insights into our services. Google Analytics helps us understand what patients and families want to see from our site and how we can better answer those needs. Google Analytics collects information such as the number of users, session statistics, approximate geolocation, and browser and device information but no personal information is collected. For further information, please see the Google Analytics privacy policy.

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​Dr Khambadkone respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data. This policy is updated from time to time.

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Personal data, or personal information, means any information about an individual from which that person can be identified. When correspond with us by phone, e-mail or otherwise you may give us information that would be classed as personal data about you and others you are acting on behalf of. We may collect, use, store and transfer different kinds of personal data about you when you do so and include your first name, last name, title, date of birth, gender, home address, email address, telephone numbers, health data, data regarding test results, diagnoses and medications.​

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Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. It is important that the personal data we hold about you is accurate and current.  Please keep us informed if your personal data changes during your relationship with us.

 

We know that data security is important to you and it is therefore important to us. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions in accordance with this policy.  Your privacy and confidentiality are very important. Dr Khambadkone complies with guidance from the General Medical Council on Confidentiality.

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We collect data from and about you through direct correspondence with us by phone, e-mail or through the website and we may also receive personal data about you from hospitals, another healthcare professional, such as a General Practitioner or another Consultant.​

 

The lawful bases for processing personal data are set out in Article 6 of the General Data Protection Regulation (GDPR). We may process your personal data for the provision of private healthcare services that you have requested us. The processing of data concerning your health is necessary for us to provide you with a medical diagnosis and treatment. Click here to find out more on the Information Commissioner’s Office website about the types of lawful basis that we will rely on to process your personal data.

 

We may have to share your personal data in order to provide our services to you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law, and when they are processing personal data on our behalf we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Examples of our third parties include:

• healthcare professionals;

• service providers acting as processors who provide IT and system administration services.

• professional advisers including lawyers, bankers, auditors and insurers based who provide consultancy, banking, legal, insurance and accounting services.

 

We do not transfer your personal data outside the European Economic Area (EEA), the only exceptions are if we are sending it to you directly or if your country of residence is based outside of the EU.

 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

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We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

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Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights, please Contact us.  If you are unhappy with how we are processing your personal data, you have the right to complaint to the Information Commissioner Office.  The Information Commissioner can be contacted at: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.